Answers, without the runaround
Frequently asked questions
Utility connections, complaints and CMS accounts — answered.
How do I apply for a PTCL connection in Buch Villas?
Get a NOC from the Buch Villas office.
- The NOC is issued as soon as the development charges fee (according to the category of your villa) is paid.
- The Buch Villas office updates PTCL about your clearance.
- Contact the PTCL representative and apply at the PTCL office.
- Obtain the connection from the PTCL office.
How do I apply for a WAPDA meter?
- Collect the NOC (free of charge) from the main office of Buch Villas.
- Apply to MEPCO along with the NOC and other documents as per WAPDA SOPs.
- Obtain the meter connection for WAPDA.
How do I apply for an LPG cylinder?
- Call the Buch Services complaint office and request the service.
- Pay the security for the gas cylinder to Buch Services.
- The Buch Services team establishes the connection and installs the gas cylinder.
- Call Buch Services whenever you need to refill the cylinder.
What should I do if I need to register a complaint?
Use the Complaint Management System (CMS) to register your complaint — it is the fastest way to get a response.
- CMS: thegrandmallmultan.com/buchservices
- Or call Buch Services on 0345 4406600.
I don't have a Complaint Management System (CMS) login — what should I do?
To obtain your login details, email the following to info@buchvillas.com:
- A scanned copy of the application form of your booking.
- A scanned copy of your CNIC.
- A scanned lease agreement with your tenant along with an authority letter (only if you have rented out your villa).
- Your unit number in the subject field of the email.
After receiving everything, an office representative calls you on your registered mobile number for verification, and your login details are then sent by email or WhatsApp.
Still need a hand?
Still stuck?
Call the office on 111 111 770 or register a ticket in the Complaint Management System — both are monitored during office hours.